Privacy Policy

1. Introduction

ClearFrame ("we", "us", "our") operates the video enhancement service at clearframevideo.com. This Privacy Policy explains how we collect, use, store, and protect your personal information and video data when you use our service.

2. Information We Collect

Account Information

• Email address — used for account creation, login, and service notifications.
• Password — stored as a secure bcrypt hash. We never store or view your plain-text password.
• Google account info — if you sign in with Google, we receive your email and Google user ID. We do not access your Google Drive, contacts, or other Google data.

Video Data

• Uploaded videos — stored temporarily in cloud storage (Backblaze B2) for processing.
• Enhanced videos — stored in cloud storage for you to download.
• Preview clips — short 1-second clips generated for the free preview feature.
• Authorized administrators may view originals and previews through a restricted review page to investigate abuse, terms violations and service problems. Access is limited to these operational purposes.

Usage Data

• Job metadata: video resolution, duration, frame rate, processing status, credit cost.
• Transaction records: credit purchases and usage history.
• We use our own service analytics as described below, without third-party analytics or advertising tags.

Our own service analytics

• We count anonymous page entries after a page has been visible for two seconds. These are page-entry counts, not a count of unique people. We do not use analytics cookies or localStorage.
• We carry sanitized campaign parameters (UTM) or a source category in internal navigation URLs. Source attribution may be associated with your account when you register or sign in.
• We record product milestones using account and job identifiers, including registration, preview readiness, payment, result-page views, playback starts, download clicks and download-link requests. Playback and download-link events do not prove that a file was saved successfully.
• Analytics records do not include IP addresses, email addresses, video content or raw query strings. We retain analytics records for 90 days. Account, job and transaction records are separate operational records.
• Optional browser measurement and source attribution respect Do Not Track (DNT) and Global Privacy Control (GPC) signals. We still process the account, job and payment records needed to operate the service.

3. How We Use Your Information

• To provide and operate the video enhancement service.
• To process credit purchases and maintain transaction records.
• To send service emails, including verification, password resets and notifications when a full conversion is ready to download. These are not marketing emails.
• To provide customer support when you contact us.
• To detect and prevent abuse or unauthorized use.

We do not sell, rent, or share your personal information with advertisers or data brokers.

4. Video Data Handling

• Uploaded and enhanced videos are stored in secure cloud storage (Backblaze B2) with encrypted connections.
• You access your files through time-limited signed links. Authorized administrators can access originals and previews through a restricted review page. Anyone with a share link you create can view the shared result.
• We do not use your videos for AI training or model improvement.
• Removing a job from the dashboard immediately hides it and disables its share page; it does not immediately erase its files. Authorized administrators can still review retained originals and previews. The existing 72-hour deadlines do not restart. Active jobs must finish or be cancelled first. Previously issued file links may remain valid until they expire.
• Hourly cleanup permanently removes originals and previews after 72 hours from upload, and full enhanced results after 72 hours from conversion completion, including stored versions. Active processing is allowed to finish before cleanup. Erasure may take longer during outages and is retried. Permanently erased videos cannot be restored.
• When an account is removed for abuse, access is revoked and media cleanup is queued. We retain accounting records, a restricted moderation audit (administrator, account ID, time and reason), and keyed hashes of blocked login identities. These records are not subject to the video retention period. Encrypted recovery backups may retain older account records; they do not include video files. Contact support about retention or deletion requests.

5. Third-Party Services

We use the following third-party services to operate ClearFrame:

ClearFrame operates from Taiwan and uses service providers that may process data in other countries. We process account, video and payment data to fulfill service requests, maintain required records and protect the service. The 72-hour video period does not apply to account, transaction, security or support records, which are retained as needed for their stated purposes and legal obligations.

6. Cookies & Sessions

• Session cookie — keeps you logged in. Essential for the service to function.
• Language preference — stores your selected language.
• We use no analytics cookies or localStorage, third-party advertising tags, or remarketing tags. Essential session and language cookies are described above.

7. Data Security

• All data is transmitted over HTTPS/TLS encryption.
• Passwords are hashed using bcrypt.
• Video files are stored with encrypted connections and accessed via time-limited signed URLs.
• Database access is restricted and credentials are managed securely.

8. Your Rights

You have the right to:

• Access your account data via the account settings page.
• Remove video jobs from your dashboard. Files remain subject to the retention periods in section 4. Contact support for personal data erasure requests.
• Request account deletion by contacting us at [email protected].
• Export your enhanced videos by downloading them.
• Depending on applicable law, you may also request correction, a copy of your personal data, restriction of processing or object to certain uses, and complain to a competent data-protection authority. Contact [email protected]; we may verify your identity and explain any legal retention exceptions.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email or through the service. The "Last updated" date at the top of this page indicates when the policy was last revised.

10. Contact

For privacy-related questions or requests, contact us at:

[email protected]