Privacy Policy

1. Introduction

ClearFrame ("we", "us", "our") operates the video enhancement service at clearframevideo.com. This Privacy Policy explains how we collect, use, store, and protect your personal information and video data when you use our service.

2. Information We Collect

Account Information

• Email address — used for account creation, login, and service notifications.
• Password — stored as a secure bcrypt hash. We never store or view your plain-text password.
• Google account info — if you sign in with Google, we receive your email and Google user ID. We do not access your Google Drive, contacts, or other Google data.

Video Data

• Uploaded videos — stored temporarily in cloud storage (Backblaze B2) for processing.
• Enhanced videos — stored in cloud storage for you to download.
• Preview clips — short 1-second clips generated for the free preview feature.
• We do not view, analyze, or use the content of your videos for any purpose other than providing the enhancement service.

Usage Data

• Job metadata: video resolution, duration, frame rate, processing status, credit cost.
• Transaction records: credit purchases and usage history.
• We do not use third-party analytics or tracking cookies.

3. How We Use Your Information

• To provide and operate the video enhancement service.
• To process credit purchases and maintain transaction records.
• To send account-related emails (verification, password reset).
• To provide customer support when you contact us.
• To detect and prevent abuse or unauthorized use.

We do not sell, rent, or share your personal information with advertisers or data brokers.

4. Video Data Handling

• Uploaded and enhanced videos are stored in secure cloud storage (Backblaze B2) with encrypted connections.
• Videos are accessible only to you via time-limited, signed URLs.
• We do not use your videos for AI training, model improvement, or any other purpose.
• You can delete your jobs (and associated video files) at any time from your dashboard.
• Videos from deleted jobs are removed from cloud storage.

5. Third-Party Services

We use the following third-party services to operate ClearFrame:

6. Cookies & Sessions

• Session cookie — keeps you logged in. Essential for the service to function.
• Language preference — stores your selected language.
• We do not use advertising cookies, tracking pixels, or third-party analytics cookies.

7. Data Security

• All data is transmitted over HTTPS/TLS encryption.
• Passwords are hashed using bcrypt.
• Video files are stored with encrypted connections and accessed via time-limited signed URLs.
• Database access is restricted and credentials are managed securely.

8. Your Rights

You have the right to:

• Access your account data via the account settings page.
• Delete your video jobs and associated files from the dashboard.
• Request account deletion by contacting us at [email protected].
• Export your enhanced videos by downloading them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email or through the service. The "Last updated" date at the top of this page indicates when the policy was last revised.

10. Contact

For privacy-related questions or requests, contact us at:

[email protected]